Rude [A Guest Post]

[Bek is our first guest poster of the weekThanks Bek for writing us a fabulous post! You can follow her blog at Contemplations of a Daughter. Leave her some love, y’all!  -Victoria]

Hans Zimmer and my fingers on the keyboard make the only sounds in the office. It is 11:15 on a Friday, which means that most of my colleagues are out enjoying lunch. My boss {who happens to be my mom} is not coming in today. My other boss {who happens to be my dad} motions that he is stepping out of the office for a moment. I nod and continue working.

The phone rings – excitement! Someone I can help is waiting on the other side of the phone line. In my “professional” voice, I answer the phone with our standard greeting.

“Yes, is Doctor Zubecki there?” is the response.

“I’m sorry, I think you have the wrong number. We are a management training company, not a medical office,” I answer, not unkindly.

rebel telemarketer meme

“Oh, well, maybe we can help each other,” continues the caller. At this point, I recognize a telemarketer when I hear one. “This is a security company, and we deal with alarms and other ways to keep your company safe…”

He goes on for another minute, and when he pauses for my response, I say “Thank you, but I don’t think that’s something we’re interested in at this time.” And I hang up, considering the conversation to be over.

My fingers resume their typing and Hans Zimmer continues to inspire me. Ah, soundtracks!

The phone rings again, and the caller ID reveals the same number as before. Curious.

Standard greeting is given again, and a brusque “May I speak to your manager?” is asked barely after I finish saying my name.

Hesitantly, I ask “Is this the alarm company again?” Wrong numbers don’t usually call back and ask for a manager.

“Yes, it is.” The voice is angry.

“Sir, I’m sorry, but my office is part of a building and the building manages security. We really don’t have any-” I am cut off by the caller’s terse interjection. “This doesn’t have anything to do with alarms. You hung up on me very rudely, and I want to speak to your manager.”

I am almost stunned speechless. A telemarketer who was hung up on called back?!!? Helplessly, I glance around at the empty offices. “Sir, I’m sorry, but my manager has just stepped out of the office.”

“Well, then I’ll call back later.” And then I’m the one being “hung up on very rudely.”

I am so surprised that my fingers take an extra moment to find the keyboard again. My brain replays the entire interaction again. Was I rude? I wonder. After a second replay, I decide no, I was not rude to this wrong number-telemarketer, and that he had obviously made a wrong career choice if our conversation had so deeply wounded him.

Still, my desire to represent the company well compelled me to relay the entire exchange – including my conclusion – to my dad. Dad being Dad rolls his eyes and tells me that if the guy calls back again, “tell him your manager wants him to check the phones – do you hear a click?” I roll my eyes in return and tell him that would be really rude…but “you’re the boss, Dad, so I’ll do whatever you tell me.”

By the end of the day, the wrong number-telemarketer-hurt individual never called back, even though he promised that he would. How rude.

3 Comments

  1. Catherine on March 26, 2014 at 1:47 pm

    Absolutely love this, Rebekah. You have real talent in telling stories.

    • Bek on March 26, 2014 at 2:39 pm

      Thanks, Catherine! 🙂 You must have rubbed off on me 🙂

      • Victoria on March 26, 2014 at 3:41 pm

        I love you both! 🙂 Really, great piece with solid pacing Rebekah.

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